We are so confident you will love our matcha, we have a 30 day Fresh Guarantee (longer than it takes to finish it)! If you're not %100 Satisfied with your purchase & don't like our matcha for any reason, even after you finish it! we will refund your entire purchase within 30 days, no questions asked. YES, we are so confident in your satisfaction that we will GIVE YOU money back if you're not happy with your order. If at any point you decide it’s not the most nutritious, delicious superfood on the planet, remember you are protected by the highest standard 30 day Fresh Guarantee. Just send us a quick note and let us know you want a refund and how our matcha did not meet your expectations.
Contact us and we will gladly provide you with our return address, so as not to waste any materials. This is an easy and effortless process. Return the empty canister, the Wumi Matcha invoice that received, and the confirmation number you have been assigned. It is your obligation to pay the return postage, and we do recommend you opt for tracking and confirmation numbers for verification and efficiency purposes. Note: We must receive the canister within 30 days from the date of original purchase for the refund to be valid.
We will refund your entire order, excluding shipping costs, as long as all bottles purchased are returned. These guidelines were created to keep you satisfied, while at the same time ensuring we can continue to provide a quality product to other happy customers for years to come. Returning Wumi Brothers Matcha without complying with our policy will, unfortunately, deem your transaction non-refundable. After complying with the steps above, please allow adequate time for shipping, quality control, and communication with credit card companies and banks as you patiently await your refund.
Returns & Refunds
**Anything you purchase is returnable and/or refundable. If you are not satisfied with our matcha or any of our other products, we will refund your purchase. We will just ask why, but that's about it**
**Your order can be canceled or changed within 24 hours of your purchase**
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should email us at firstname.lastname@example.org for instructions.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.