Frequently Asked Questions
1. Where does Zenbumi source its matcha? At Zenbumi, we pride ourselves on sourcing our matcha from Uji, Japan. Our matcha comes from a dedicated group of passionate farmers who handpick the youngest green tea leaves. These leaves are then meticulously stone-ground into a fine matcha powder.
2. Why is Zenbumi matcha considered rare? The rarity of our matcha lies in the meticulous handpicking process. Due to this careful selection, our matcha has limited availability worldwide, making it a unique and sought-after delicacy.
3. How can I purchase Zenbumi matcha? Zenbumi matcha is available through our quarterly subscription service. We offer three subscription tiers: 1 bag per quarter, 3 bags per quarter, and 7 bags per quarter, catering to varying preferences and usage.
4. Is there a one-time purchase option? Yes, for those who wish to try our matcha before committing to a subscription, we offer a one-time purchase option for a single matcha bag. Note: One-time matcha bag purchases are limited to once per household, per year.
5. What is the 'Just Taste Box' and how does it work? The 'Just Taste Box' is designed for customers who want to compare our matcha to other popular options on the market. It includes three reusable tins, each containing 20g of different matcha varieties (including Zenbumi Matcha). The tins are unlabeled, allowing you to discover your favorite through texture, color, and taste. The box also includes a matcha spoon and a tea cloth.
6. Why does Zenbumi offer quarterly subscriptions? We believe in providing our customers with the freshest matcha possible. We do not keep matcha in stock to ensure optimal freshness. We operate on a quarterly shipping schedule, dispatching orders between the 1st and 5th day of February, May, August, and November. By offering quarterly subscriptions, we ensure that each delivery is timely and maintains the unmatched quality and flavor of our matcha.
For more information on our Order Windows and Shipping Schedule, check out our Shipping Policy and Subscription Policy.
7. How does Zenbumi ensure freshness during shipping? To guarantee the freshest matcha experience, we provide expedited overnight shipping at no additional cost. This ensures that your matcha reaches you swiftly, preserving its optimal flavor and quality. For more information, check out our Shipping Policy.
8. What makes Zenbumi matcha the best available? Our commitment to sourcing the finest matcha from Uji, the rare handpicking process, and the dedication to freshness through quarterly subscriptions and expedited shipping collectively contribute to making Zenbumi matcha an unparalleled choice for connoisseurs seeking the highest quality matcha.